Strategic Accounts

One of the key challenges of working with any big distributor is making sure that you are more than just a number. When you partner with IBT Industrial Solutions, you get a dedicated team of industrial experts to support your business. We take the time to get to know you, as a person, and how you run your business. 

Our team members spend three years in basic training to learn everything about industrial processes and parts and then they take an average of 20 hours of continuing education. Your dedicated team of experts manages your account just like another member of your team. 

Breathe a sigh of relief with IBT’s customized MRO supply agreements. Our UptimeEssentials programs create consistency, consolidate vendors, and drive cost savings. 

Each of these everyday offerings provides our customers with the security and peace of mind that IBT is looking out for them. 

• Preferred pricing gives our loyal customers better pricing than individuals who purchase from us sporadically. 
• Reserved inventory helps alleviate supply chain issues by ensuring that our loyal customers have key parts in-stock at our branches. 
• Dedicated account support ensures that our customers can rely on the expertise of team members who know their businesses well. 
• 24-hour emergency support gives our customers the security of knowing that we are here to help them no matter when the line goes down. 
• Our customers have told us that fast delivery is the most important service we can offer. Getting product quickly means that our loyal customers have less downtime. 

• eProcurement solutions like Punchout and EDI simplify the supply chain function by connecting our catalogs to your procurement systems.
• ShopIBT, our eCommerce solution, makes finding what you need fast and easy:
  •  24/7/365 access to pricing and availability
  • Approval workflows that help you manage your budget without slowing down your team.
• Non-catalog sourcing eliminates the time your team spends on researching, pricing, and procuring hard-to-find or discontinued parts by turning the work over to our team of industry experts.
• Our Uptime mobile app allows your team in the field to easily send our experts questions or pictures to troubleshoot issues, identify parts, and place orders.

Did you know that the manufacturing skills gap is expected to leave 2.1 million jobs unfilled by 2030 and could cost the U.S. economy up to $1 trillion? 

With impending retirements and a lack of skilled workers on the job market, you can take comfort in knowing that your team has the skills necessary to keep your business running. Our industry experts will close skills gaps, train the next generation, minimize risk, and improve retention and engagement. 

IBT’s greatest competitive advantage is the knowledge and skill of our team. Our customers are able to relax knowing that the best in the business are supporting them. Not only does our team have great knowledge, but we share that knowledge with our customers to make them stronger. When our customers work with us, they get: 

• Dedicated Account Experts who not only know their business inside and out, but have extensive product knowledge that ensures our customers get exactly what they need.
• We all know that it’s hard to take time out of our hectic days to stay up-to-date on industry trends, new products, and new services. IBT’s PrimeMover delivers knowledge and insights directly to our customers’ inboxes making sure they have the information they need to make great business decisions.

Our customers are facing large numbers of retirements and a tight labor market. They need support to quickly get their new hires ready to take on the challenges of the day. Stratus Learning, our cloud-based training platform, allows our customers to access critical training on-demand. We know that digital learning doesn’t work for everyone, so we created the IBT Learning Lab to give our customers hands-on learning at our location or theirs.

• Engineering teams creatively redesign your processes to increase output and reduce costs.

• Fluid Power services design time-saving automatic lubrication systems.
• Preventative Maintenance services use the latest technology to troubleshoot and monitor equipment. When we spot a problem, we have replacement and repair services available too. 
• Hose fitting, assembly, fabrication, design, and application support ensure you keep your process moving. 

Belting consulting, fabrication, onsite repair & maintenance keeps your line up and running.