Everyday Industrial Heroes Solving Customer Problems
Our Core Purpose
Develop Customer Loyalty and Trust by Providing Expert Industrial Solutions
At the end of the day, we are here to build customers for life. We are truly experts in the industrial space. Our customers know they can rely on us to keep their operations humming.
To Our People – IBT Commits to provide a safe, welcoming, and positive work environment for every IBT employee. We commit to creating opportunities for success, meaningful work, and work/life balance. Our customers know they can rely on us to keep their operations humming.
To Our Customers – IBT Commits to provide exceptional, differentiated service offerings to support our customer’s ever-changing needs. Our team members will set the standard in industrial product knowledge and do whatever it takes to get the job done. Our attitude is, “Yes, we can do that.”
To Our Future – IBT Commits to continuous innovation. This includes world-class employee training, business adaptation, and modern technology to maximize productivity and proactively provide everyday solutions for success.
Our Heroic Pillars
FAMILY & COMMUNITY – Every IBT Employee makes a positive impact on their families (both IBT and personal), and the communities in which they work and live. IBT started as a small family business, and 70 years later we still take great pride in treating all employees, customers, and vendors like family.
POSITIVE CUSTOMER EXPERIENCE – Every IBT Employee creates a positive experience for their customers during every single engagement. Whether it’s on the phone, email, or face-to-face, it’s vital to make our customers feel like they are valued and a priority in everything we do as an organization.
LEADERSHIP – Every IBT Employee is empowered to lead in our team environment. Leaders thrive throughout all levels of the organization. We see leadership as an attitude, not a title. The willingness to step up, be assertive, collaborate and take action is core.
INTEGRITY – Every IBT Employee operates with honesty, character, and strong moral principles, especially when no one is looking. Our team always does the right thing. We believe business relationships built on integrity benefits everyone. IBT expects loyalty to each other, our customers, and our suppliers.