Mount Vernon, IL
Full-time


WHO SHOULD APPLY

If you are looking for a partnership with an organization that cares about its employees, keep reading. IBT Inc, an industrial distributor, is looking for dependable people who care about the results they achieve each day. We are looking for people who will come to work consistently, demonstrate their leadership and creative individuality to help the team accomplish results that are needed for success. If you are looking for a place to begin a fantastic career…look no further!

**Candidates should have a minimum of 3 to 5 years of Customer support/sales experience to be considered for this role.

PURPOSE:

Support IBT customers with sales, application, and pricing and proposal assistance while developing and maintaining a good working relationship with IBT vendors who are essential to branch and customer needs, and are consistent with current marketing plans and corporate goals.

CUSTOMER SUPPORT SPECIALIST MAJOR RESPONSIBILITIES:

  • Provide inside sales support for all IBT customers with application assistance, product sourcing, vendor assistance, and pricing and proposal assistance, as needed.
  • Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by General Manager and preferred vendors.
  • Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
  • Assist customers by monitoring branch sales for specified product line, keeping sales interest levels at a maximum.
  • Assist in maintaining good vendor relations at the branch location level.
  • Maintain open communication between corporate, region managers, other branches, and necessary IBT department managers.
  • Promote a positive attitude to IBT co-workers, branches, vendors and customers, while promoting all of IBT’s products and services.
  • Maintain appropriate quantities of current vendor literature.

CUSTOMER SUPPORT SPECIALIST KNOWLEDGE/EXPERIENCE

  • Minimum of five years experience with Power Transmission/Industrial Distribution inside sales and customer service.
  • Excellent oral and written communication skills with the ability to effectively present information and respond to customer questions and information.
  • Ability to calculate figures and amounts such as discounts, interest, commission, & percentages.
  • Ability to specify technical products and to provide technical sales information.
  • Strong PC and software skills with the ability to use technology to improve efficiency and effectively communicate information, including, but not limited to the AS/400 (preferred), Google & Microsoft Suites.

CUSTOMER SUPPORT SPECIALIST BENEFITS:

  • Benefits: Eligibility for benefits starts on the first day of the month following 30 days of service, this includes healthcare, dental, vision, and life insurance; your cost for healthcare and optional benefits will vary based on your plan choices. Eligibility for other benefits, including 401(k), as specified in the IBT Employee Handbook.
  • Paid Time Off: Full time employees are eligible for vacation, sick, and holiday pay as specified in the IBT Employee Handbook.

Go to all jobs

Featured Brands
ABB • Dodge
View Brand
timken-logo
Timken
View Brand
siemens-logo
Siemens
View Brand
schaeffler-logo
Schaeffler
View Brand
regal-logo
Regal
View Brand
Marathon-Motors-logo
Marathon Motors
View Brand
climax-logo
Climax Metal Products
View Brand
contitech_logo
Continental • ContiTech
View Brand
dewalt-logo
DeWalt
View Brand
rbc-logo
RBC Bearings
View Brand