IBT Industrial Solutions celebrated its customers in the Eastern Arkansas region with customer appreciation luncheon at its Stuttgart location, complete with product specialists, lunch, and over 100 door prizes.
“We wanted to thank our customers for their business and show them what IBT has to offer,” said Darrell Hensley, Regional Manager at IBT. “It was a fun, no-pressure way to learn about new products and services—and enjoy a great lunch.”
Over 113 people attended from the Eastern Arkansas region—including guests from Producers Rice Mill, Sage V Foods, Riceland Foods, Inc., and Delta Plastics. The area industry is heavily involved in rice and soybean production, and IBT is one of the few specialty industrial suppliers servicing the area.
“We really cater to this specialized industry, as this is the rice capital of the world,” Hensley said. “We’ve hired people at this facility who are born and raised in the Stuttgart area, who really understand the local industry and what their customers need.”
The Stuttgart warehouse opened in 2013, and receives additional support from the company’s nearby Pine Bluff location and also from IBT headquarters in Merriam, Kansas.
“We keep more stock here than anyone I know,” said Jamie Crane, an Outside Sales rep who’s been with IBT for 2 years. “IBT is just a great company to work with, it’s family-owned and operated. They really care about their customers and employees.”
The facility carries a wide variety of specialized industrial equipment for the rice and soybean industry, as well as general industrial supplies and services—including screw conveyors, gear reducers, mounted bearings, and more. IBT brought 12 product and department specialists to the customer appreciation luncheon in Stuttgart to discuss available industrial technologies.
“It’s a great opportunity to get our name out there, and show local businesses that we’re not just about bearings and safety supplies,” said Crane. “We wanted to not only show our appreciation for our customers, but also show the breadth of what we can do. Before we opened in this location, IBT was not a big name in this area.”
Lunch was hosted by local caterer King Kat, who supplied catfish, chicken, french fries, hush puppies, coleslaw, and more. More than 100 door prizes were awarded to attendees—including to Crystal Gosa, a Purchasing Assistant from Producers Rice Mill, who’s worked with IBT for over 8 years.
Gosa buys everything from safety supplies, to motors, gearboxes, belts, and conveyors from IBT—and says she enjoys the service she gets from the entire team.
“When we order something, IBT delivers it promptly,” Gosa said. “Sometimes they’ll even make several trips out to our facility in a single day. They’re very prompt about getting things to us immediately when we order, and we appreciate it.”
About IBT Industrial Solutions
IBT Industrial Solutions is a leading, full-service industrial supplier. Since 1949, IBT has been helping customers maintain efficient, productive, and safe workplace facilities through quality industrial MRO supplies, products, and services. Top-notch industrial expertise and superior customer service set IBT apart. IBT has nearly 40 stocking locations throughout the United States, and is headquartered in the Kansas City suburb of Merriam, Kansas.