More than 130+ customers attended the 2016 Customer Appreciation & Technology Expo held by IBT Industrial Solutions at its Joplin, Missouri branch on May 4, 2016.
“I enjoyed the fact that we had so many customers who were willing to take time out of their day to participate in our event,” said Bill Burlingame, a Senior Account Manager at IBT in Joplin. “This is our chance to say ‘thank you’ to our customers.”
35 Vendors with New Technology
35 different vendors and manufacturers showed off new technology at the event, including Baldor•Dodge, Diamond Chain Company, Hytrol Conveyor Co., The Timken Company, SKF, and Rexnord. Customers were able to ask questions and try out new products, such as Little Giant Ladders and DeWalt’s popular line of battery-operated industrial tools, and new lanyards for tying off tools at height. Koyo also hosted 2 bearing seminars in their unique educational vehicle, the Koyo KTV.
New Vendor-Managed Inventory Services (VMI)
IBT also spotlighted a new service that is growing in popularity—vendor-managed inventory (VMI), which makes small consumable industrial items (like razor knives or safety goggles) available to employees through a vending machine that tracks usage by employee ID.
“This system really helps companies drill down on their usage of small consumables and decrease the waste that frequently happens,” said Rick Gerling, a Regional Manager at IBT who participated in the Expo. “It’s a simple, easy way to control costs on these items, which can really add up over time.”
IBT Executives Greeted Customers
Customers who attended were greeted by 42 IBT staff, many who visited from headquarters in Kansas City—including Stephen R. Cloud, the company owner and Chairman of the IBT Board of Directors, and new President and CEO Mike Flannery.
Customers drove in from all across the region to participate in the event, which is the Joplin branch’s first such event since 2013. Employees visited from companies such as Carthage Crushed Limestone, L&P, Magnum, and General Mills, among others.
New Ideas to Improve Industrial Processes
Chuck Steers has been doing business with IBT for all of the 20 years he’s worked at Leggett & Platt, Inc. in Carthage, Missouri. An engineer, he came to the event to get new ideas on how to help improve their processes—or make them easier.
“We’ve had a good relationship with IBT for all the time I’ve worked here,” Steers said. “I always get something valuable out of their events, and I enjoy talking to the different sales reps and vendors who attend. I also appreciate getting to see Steve Cloud, who makes time to come out here and shake my hand.”
48 Years in Joplin
IBT has served the Joplin area for 48 years. They opened their doors in December 1968, as the company’s fifth branch office. Today, IBT has 40 branch offices serving customers throughout the Midwest—in such diverse locations as San Antonio, Omaha, and Oklahoma City.
The show was held at Butcher’s Block Banquet Center, which served a BBQ lunch—complete with ribs, brisket, and apple pie. Vendors also donated door prizes, such as a DeWalt radio.
“I can honestly say that I’ve never been more proud to work for IBT Industrial Solutions,” Burlingame said. “I feel we provide comprehensive industrial solutions that truly set us apart from other companies.”