A Mobile Solution for Industrial Problems
We know that problems don’t arise when it’s most convenient for you, so we made our customer service more accessible than ever with Uptime, IBT’s first-ever mobile HelpApp. IBT Uptime is your virtual consultant when you need help.
There For You The Moment Something Goes Wrong
Whether you’re in the midst of a breakdown and need immediate assistance, need help identifying a part or are looking for a professional recommendation, Uptime allows you to bring our trained specialists on-site to assist you, through your mobile device screen. Simply upload a picture of the problem at hand, tell us what you need by when and your local IBT branch will do the rest.
Track The Progress From Start to Finish
The best part? You can track all your request tickets in one place and receive real-time updates on their progress. From start to finish, you’ll have full visibility of what’s going on, helping us do our job better and guaranteeing you receive the best possible service.
How Does it Work?
- Open the App (IBT Uptime)
- Describe the problem, Capture a picture, Tell us your pain level, Hit Submit
- IBT Branch gets an email with details and responds
- Branch manages ticket to closure/resolution
|IBT Uptime HelpApp Benefits|
IBT Customers Can Download the IBT Uptime App here:
Frequently Asked Questions
The most likely reason is that the email and password you are providing is incorrect. The app remembers you, but may periodically ask to verify your identity. Enter the email you used to register and password and try again. If you can’t remember your password, click Forgot My Password. If you can’t remember your registration email, complete the feedback form and we’ll get back to you.
The other reason you see this message is that the site is down or is having trouble. We are working to get the site back up as soon as possible.
IBT Uptime (HelpApp) is always available and designed to work online and offline when you have no Internet access. If you re offline, say in the middle of your facility and do not have Internet access, open the HelpApp and submit your ticket as you normally would. IBT Uptime (HelpApp) is network-aware and will sync your offline tickets when you move back into coverage.
Pictures for tickets and events you create while you are offline are available in the app and will be automatically synced when you move back into coverage.
IBT Uptime (HelpApp) relies on the Internet to communicate back and forth to IBT. Like many apps, the performance of the Uptime depends to a great deal on your connection speed to the Internet. The better your connection, the more responsive the app is. The amount of time it takes to complete the sync, depends a great deal on your connection speed to the Internet and whether you are sending new pictures and the number of those pictures. Due to their size, pictures may take more time to sync than just text notes. Ask your IT department if they will allow you to access your company’s WiFi so you are always “in coverage” and can communicate with IBT.
When the Internet is available, the ticket stays in this status for only a brief period of time. If you are offline and do not have Internet access, this is an indication that your work has not yet synced. IBT Uptime (HelpApp) is network-aware and will sync your offline work when you move back into coverage.
Whenever you go the Ticket View to see a list of your tickets, the app works to ensure that you have the most up to date information. It is syncing any updates you have made (i.e. a new ticket) as well as any updates made by IBT to your tickets.
The amount of time it takes to complete the sync, depends a great deal on your connection speed to the Internet and the number of new pictures that need to be synced. Due to their size, pictures may take more time to sync than simple text notes.
Ask your IT department if they will allow you to access your company’s WiFi so you are always “in coverage” and can communicate with IBT.
Submit your request directly to us by using this link or use our Contact Us form to reach us. Our branch locator is located here.
If the ticket request is during IBT normal business hours the customer is encouraged to submit a ticket to the Uptime App. If the breakdown is after hours, the customer is encouraged to reach out to their Account Manager directly to ensure an expedient response and resolution.