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Click here
to view the Buyers Administration Guide!
View a tutorial on placing orders on our web site.
Thank you
for inquiring on how to buy products online at ibtinc.com. While there does
exist a more exhaustive buying guide inside the buying environment, this
quick FAQ will answer some of your more basic questions. To get help in
the buying environment, click on the help link that appears in the upper
right corner of all pages.
Here is
a list of the most commonly asked questions:
How do I place an order?
Who
can buy online from IBTINC.com?
Where
do I get my user name and password?
What
is the buyer administrator?
After
I get my administrator password then what?
How
do I create users accounts to buy products?
What
help is available through IBTINC.com in emergency breakdown situations?
What
payment options do I have if I don't have an IBTINC.com account established?
What
are my delivery options for products I buy online?
How
is my online order processed?
How
do I check the status of my online order?
What
do I do if I forget my User Name and/or Password?
What
do I do if I can't find the exact product I'm looking for?
What
information should I have to identify product and place an order?
What
support services are available offline from IBTINC.com?
How do I place an order?
Click here to view a tutorial on placing orders on our web site.
Who
can buy online from IBTINC.com?
At present, IBTINC.com
offers online buying ONLY to existing IBT customers. Companies with no IBT
account may apply to buy online by contacting their local IBT
Branch Service Center.
Where do I get
my user name and password?
Companies
wishing to buy online must register for access by completing the consumer
online registration form available at here.
Once the registration is processed, we will notify you by e-mail of your
confidential buyer administrator username and password.
What
is the buyer administrator?
When you
set your company up to buy products at ibtinc.com, your company starts off
with one main account: the Buyer Administrator. The Buyer Administrator
is responsible for a variety of tasks such as setting up the company profile,
setting up shipping addresses and payment methods and most importantly creating
and maintaining user accounts for buying for your company. To read the Buyer
Adminstration Guide, click here.
After
I get my administrator password then what?
Visit http://ibt.mro.com
and use your administrator username and password to log on. Once logged
on, use thelogical order of administrative tasks listed below. Additional
information on these steps is presented in the buyers administration guide.
1.Sign in to the http://ibt.mro.com with the user name and password provided
by us, or that you created when you registered.
2. Check and edit your company detail information.
3. Enter the shipping address(es) your company's buyers can use.
4. Specify the payment methods your buyers can use.
5. Enter records for buyer user groups; each buyer at your company must
belong to one, and only one, group.
6. Enter records for buyer the people at your company that will be purchasing
from the supplier site.
7. (Optional.) Create records for contacts at your company.
How
do I create users accounts to buy products?
Once you have specified
the shipping addresses and payment methods buyers can use, and have created
any groups you may want to add buyers to, you are ready to create the
records for individual buyers at your company.
To add a user:
1. Click Users on the Buyer Site Menu.
2. On the Users
tab, click Add
3. Enter the user name and password and user's first and last names.
4. Choose the user's role from the Role drop-down list. The default user
role is B2B Buyer. You can also choose Corporate Administrator to create
another user who will have administration rights; i.e., access to and
use of the Buyer Site Menu.
5. If applicable, specify a permission group for the user. The Permission
Group drop-down list will include any permission groups you have created.
The default is None, meaning the user has permission to add and edit shipping
addresses and payment methods.
6. If applicable, specify a catalog group for the user. The Catalog Group
drop-down list will include any catalog groups you have created. The default
is None, meaning the user can shop from all the supplier's catalogs.
7. If applicable, specify a user group for the user. The User Group drop-down
list will include any user groups you have created. The default is None,
meaning the user's buying limit is the same as the buying limit for your
company.
8. Fill in other user information. All fields marked with an asterisk
(*) are required.
9. Click Save to save the user record.
What help is
available through IBTINC.com in emergency breakdown situations?
Although purchasing
is available online 24 hours a day through IBTINC.com, order processing
will be handled during regular business hours (8 a.m. to 5 p.m. central
time). Online ordering may enhance the level of emergency service available
to the customer by transmitting orders directly to the Branch Service Center,
where it can be addressed by IBT emergency response personnel. See the branch
location listings on the website for emergency telephone numbers. Contact
your IBT representative or local Branch Service
Center for more information.
What payment
options do I have if I don't have an IBTINC.com account established?
Presently, only existing
IBT customers with an active IBTINC.com purchasing account may buy online.
(Regular billing methods and payment terms apply.) An online credit card
payment option will be available soon. Contact your local IBT
Branch Service Center for credit card purchases.
What are my
delivery options for products I buy online?
Products purchased
through IBTINC.com will be delivered by 2nd Business Day Ground parcel service,
unless other service is requested. Next Business Morning, Next Business
Day, and Branch Truck delivery may also be available, depending on the warehouse
location of the product and its proximity to the customer's facility. Shipping
and handling charges will be applied as applicable.
How is my online
order processed?
Each order placed
through IBTINC.com generates an order ticket at the local IBT
Branch Service Center, where the order is processed in the conventional
manner.
How do I check
the status of my online order?
To check the status
of an order placed online through IBTINC.com, contact your local IBT
Branch Service Center and provide the order number. A branch associate
can verify that the order was received and advise of its delivery status.
You may also verify your order online in the Order Status module, however
this will not provide any delivery information. Additional help may also
be available through IBTINC.com Customer Service at 1-800-332-2114.
What do I do
if I forget my User Name and/or Password?
If you
forget your personal User Name and/or Password, contact your company's buyer
administrator. It is the responsibility of each authorized buyer to maintain
the confidentiality of their personal access information.
What do I do
if I can't find the exact product I'm looking for?
The products available
through IBTINC.com do not represent the full range of products available
through IBT. If you do not find the product your are looking for through
our website, contact your local IBT Branch
Service Center, or call IBTINC.com Customer Service at 1-800-332-2114
for product assistance.
What information
should I have to identify product and place an order?
IBT Item Number
or Product Manufacturer Name and Part Number can be specified in the product
search module of IBTINC.com. If you do not have such information available,
you may be able to search for a comparable item by product description,
in which case you will need basic product information (dimensions, ratings,
electrical specs, etc.) to specify the item. Contact your local IBT
Branch Service Center, or call IBTINC.com Customer Service at 1-800-332-2114
for product assistance.
What support
services are available offline from IBTINC.com?
For additional product
support, contact your local IBT Branch Service
Center. For assistance getting connected to the website, call IBTINC.com
Customer Service at 1-800-332-2114. |
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