CONTINUOUS IMPROVEMENT
Moving from Control Management to Commitment Management - Jun 7, 2010 - 6:59:25 AM
The second part in the Shift series discusses actions that have radically improved businesses, streamlined expenses and taken enterprises to the next level of performance.

CONTINUOUS IMPROVEMENT
Paradigm Shifts to A World-Class Organization - Apr 1, 2010 - 6:27:07 AM

First article in a series covering paradigm shifts in world-class organizations.  Shift 1 - Moving from Customer Response to Customer Delight.

CONTINUOUS IMPROVEMENT
Reward and Expectation - Dec 16, 2009 - 8:16:32 AM
As the curtain comes down on 2009, thoughts of bonuses and pay increases and/or promotions may be in the offing for a number of enterprises. Some of these incentives are designed with the expectation of even better performance from the high-flyers whilst others are geared more as incentives to stay on with their employers.

CONTINUOUS IMPROVEMENT
Commoditization in Industrial Distribution - Oct 19, 2009 - 1:52:16 PM
Like many other businesses, the industrial distribution business has not been spared the “commoditization” syndrome.

CONTINUOUS IMPROVEMENT
Customer-Focused Service - Aug 7, 2009 - 11:36:24 AM
Memorable or superior customer experience can sometimes be had through simply a service level that is way above anything encountered previously. At other times, though, it seems to evolve when another attribute – employee passion – is blended into it.