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Last Updated: Jun 7, 2010 - 5:32:48 AM |
CONTINUOUS IMPROVEMENT
Reward and Expectation -
Dec 16, 2009 - 8:16:32 AM
As the curtain comes down on 2009, thoughts of bonuses and pay increases and/or promotions may be in the offing for a number of enterprises. Some of these incentives are designed with the expectation of even better performance from the high-flyers whilst others are geared more as incentives to stay on with their employers.
CONTINUOUS IMPROVEMENT
Customer-Focused Service -
Aug 7, 2009 - 11:36:24 AM
Memorable or superior customer experience can sometimes be had through simply a service level that is way above anything encountered previously. At other times, though, it seems to evolve when another attribute – employee passion – is blended into it.