|
Last Updated: Oct 23, 2008 - 7:41:48 AM |
Throughout the IBT website and in PrimeMover, there is a little box that asks: "Need Help?"
When would you want live chat assistance?
Live chat connects you with an IBT customer service specialist who will answer your questions; help clarify your needs; point you in the right direction; or refer you directly to another individual for your request.
Live chat offers general customer support and information. You may be during the pre-purchase or information gathering phase abd want to check size and technical specifications, confirm the accuracy of a part number, inquire about inventory availability, determine performance parameters or even get a price quotation.
You can also place an order, check on delivery schedules, update/amend an order or ask for advice and expertise on various industrial topics. You can request literature or just make sure you understand the details about a component, system or product.
Live chat is anonymous communication, which insures customer privacy. It is also an online, instant message (IM) style chat.You can ask questions while still focusing on your immediate work.
Access IBT's wide range of expertise and get details quickly and efficiently with Live Chat.
Integrating live chat into IBT's website and PrimeMover articles, IBT's intention is to provide intelligent, expert advanced support for customers.
The icing on the cake is that you can also email a chat transcript to yourself. This results in an instant record of conversation details, such as price quotes and part numbers.
So when you need to know something important about an IBT product or service, you don't have to wait and you don't even have to pick up the telephone. All you need to do is click "Chat Online."
Live Chat is active during normal business hours. But even if there is no one available online, you can always leave a message – and IBT will get back to you promptly. So the next time you have a question, a problem, or a need for info, chat with us.
